Intech3 has been providing support for ADP Consulting since inception. The professionalism, efficient and knowledgeable personable approach has been excellent. This knowledge base and willingness to help ranges from daily helpdesk issues, new systems, to risk and corporate data management. Intech3 training of our staff has allowed them to translate IT language to staff with any level of understanding. It is a preference to work with them and ADP would highly recommend Intech3 to any company.
Laurent Deleu (Director)ADP Consulting
Jewish Care has worked with the team from Intech3 for a number of years. Since 2014, Intech3 has been providing IT phone-based Service Desk to all Jewish Care staff. This arrangement has extended the Service Desk operating hours and allowed internal IT staff to focus on more complex tasks around our ‘best of breed’ software roll out. With Intech3 now the ‘voice of our help desk’ we no longer need to accommodate staff absence – the phones simply get answered and staff receive personalised help. We consider the Intech3 team as a key partner to our internal IT team. Intech3 have strong experience working with the Aged Care sector which shows in how they relate to our staff.
Bill Appleby (CEO)Jewish Care
We have engaged Intech3 to provide ICT support to Lifeview for nearly 12 months. We have found them to be professional, very knowledgeable with a ‘can do’ attitude. Not only do they provide Lifeview with an outsourced service desk, but they have been assisting with project deliverables and provide a tremendous virtual CIO service at a strategic level. Helpdesk response times are exceptional and our staff have developed a level of confidence when dealing with ICT matters. We couldn’t be happier.
James van Beek (CFO)Lifeview Residential Care
Intech3 has been providing IT support to JP Flynn Builders since 2010, and in that time has become a trusted partner to our organisation. As we have expanded the size and scope of our operation over the years, Intech3 has ensured that the high level of service we have come to rely on has never wavered. From large projects like building our company website and project managing the implementation of our Enterprise Resource Planning solution, to day-to-day tasks like helpdesk support and new user setup, Intech3’s support is comprehensive and of consistently high quality. At JP Flynn Builders, we pride ourselves on our ability to deliver high quality, cost effective outcomes for our customers; Intech3 is a vital partner in achieving this.
Keren Wilson (General Manager)JP Flynn Builders
Intech3 were engaged to provide a private cloud solution and fully outsourced ICT support including the project management responsibilities for the implementation of the Care systems at our Seabrae Manor Aged Care Residence. The project management responsibilities included stakeholder management, resource management including training workshops and management of third party providers throughout the facility ramp up. They were friendly, courteous and a pleasure to deal with. The project was delivered on time despite all challenges associated with completing a build of a new facility and preparing for the opening. Their full density wireless implementation was a key part of our service at Seabrae Manor to enable us to provide mobile systems for clinical management and medication management systems. Due to the success of this project Intech3 have been appointed to manage other ICT projects on our behalf.
Andrew Meek (CEO)Castalia Group
Gold Age Australia is a family run aged care provider and requires “hands on” professional and reliable cost effective support from all of our preferred service providers. Intech3 have provided this service consistently to us for almost six years. The service provided includes a Help Desk, project delivery and a Virtual CIO presence. We would have pleasure in recommending Intech3 to anyone looking for a trusted IT advisor.
Richard Jenkings (Director)Gold Age Australia
Intech3 demystify the complexities of Information Technology and consult at a business level, are courteous, friendly and provide outstanding skilled ICT support. The team at Intech3 ensure our business goals are being met and are always courteous and friendly. They demystify the complexities of Information Technology and consult at a professional business level. Intech3 manage all the risk to ensure our corporate data and Intellectual Property is protected and business continuity is achieved. Their highly skilled team of ICT professionals allow them to provide a holistic suite of ICT services – they are a ‘one stop shop’ for all our technology requirements. Their rates are competitive and they provide outstanding skilled support.
Geoff Ford (Director / Architect)Smith & Tracey Architects
We have worked with Intech3 for several years, commencing with their virtual CIO services on a business systems review, and progressing to the point where we recently moved full management and support of our IT systems over to them. We’ve undertaken a number of projects under their virtual CIO services, plus we have developed an Intranet with them, and completed the opening of a brand new aged care home as well as the sale of other parts of our business. Whatever we have needed to achieve, Intech3’s team have been consistent in being professional, knowledgeable and honest. They also understand aged care, how important Information Technology is to the continuity of care we provide, and how much it can contribute in the future as wireless technology opens new doors for our industry. It’s a pleasure to work with them, they are genuinely nice guys who work hard, provide prompt support and want to ensure our business succeeds.
Sam Bell (Business Communications Coordinator)Embracia