Reimagining
future-focused
digital solutions
together
We take the time to understand the intricacies of your needs and tailor our offerings accordingly. We’ve been future-focused since the day we opened and help businesses not only navigate, but thrive in this digital age.
It’s more than smarter technical solutions that set us apart. Our dedication to meeting client needs is total. Empathetic, patient yet proactive, we put ourselves in your shoes and immerse ourselves in each aspect of your business, industry and audiences. From customer support to managed services, virtual helpdesk staff, cloud solutions, outsourced ICT departments and large-scale projects, we have the know-how to help alleviate your technology, allowing you to focus on what you do best; running your business.
At Intech3 our long-term focus is on respecting, managing and protecting our clients assets, information and privacy. We utilise leading edge technology to ensure backup data is protected and if required transferred securely to an offsite storage location at regular intervals and monitored by our Managed Services team in an ongoing manner.
✔ One Provider, Full Coverage.
✔ 100% Australian-based support.
✔ Same-Day SLA.
✔ After-hours? We answer.
✔ Direct line to leadership. No runaround.
✔ Fix it first call. That’s our focus.
✔ Onsite when you need us. Guaranteed.
✔ Predictable pricing. Per user. No surprises.
With Intech3, you get a dedicated partner who knows your business and proactively supports your growth.
We have a three-step process which helps us deliver future-proof digital transformations.
Intech3 works closely with our clients to collaboratively outline the need that’s at the heart of each problem, rather than jumping straight to a solution. With clearly defined objectives, Intech3 can then provide appropriate technological strategies and solutions. For us, asking better questions delivers better results.
As technology progresses business needs are changing at a quicker rate than ever before. To gain and maintain a competitive, you need a road mapped technology strategy that takes the evolution of the marketplace into account, provides a framework for quickly getting to the root cause of the problem and sets a vision for the future.
By partnering with and helping clients solve IT industry problems, Intech3 provides a problem solving framework, and outlines short, mid and long term solutions in order to help businesses achieve their goals.
We believe collaboration is the best way to problem-solve, and the sharing of insights, expertise and knowledge underpins every service we provide.
Founder and Managing Director
Todd co-founded Intech3 in 2009 to provide IT managed services to the health and aged care sectors. A forward-thinking leader with more than 25 years’ IT and project management experience, his passion for the transformative potential of technology, and ability to build enduring client partnerships have enabled the firm to grow sustainably. With a family history of farming, Todd understands the necessity of long-term planning, and equally, the need to roll up your sleeves and get down into the trenches when the situation demands—a philosophy he has instilled company wide.
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General Manager
Jordan Wood is the General Manager at Intech3, bringing global experience in client service and operational delivery. Originally from the UK with a degree in Business Management, he began his IT career in London with a global insurance broker before relocating to Australia. Since joining Intech3 in 2019, Jordan has led the Managed Services and Professional Services functions, strengthening delivery standards and consistently driving client outcomes.
As GM, he sets strategic direction and ensures Intech3 operates as a true extension of its clients’ teams. Jordan is passionate about long‑term partnerships, high‑performance culture, and technology that delivers measurable business value, combining people‑first leadership with operational rigor to help businesses thrive.
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Service Delivery Manager
Wayne Poole is the Service Delivery Manager at Intech3, responsible for ensuring seamless IT service operations and client satisfaction. With extensive experience in service desk management and operational delivery, Wayne specialises in aligning technical solutions with business objectives to drive efficiency and reliability.
His approach is built on a commitment to process improvement, proactive problem-solving, and fostering strong client relationships. Wayne combines leadership skills with deep technical understanding to manage teams effectively, resolve complex issues, and maintain high service standards across all engagements.
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Lead Engineer
Neel is a highly experienced Senior Consulting Engineer with over 20 years of hands-on experience developing IT infrastructure, testing, and management solutions for national clients. He has expertise in server technologies, virtualisation, backup services, and cloud/desktop applications. Neel is also certified in CompTIA A+, MCSA, and MCSE.
His professional philosophy is based on a passion for building and maintaining IT systems that support business operations and enhance user experiences. Neel is proficient in leading teams, resolving complex problems, and streamlining processes, bringing a unique blend of leadership and technical expertise to every project.
Service Delivery Team Leader
With several years of experience, Chris joined Intech3 in 2020, swiftly becoming instrumental in refining support processes and enhancing customer satisfaction. His meticulous attention to detail, cultivated through previous technical roles, has revolutionised Intech3’s helpdesk services, ensuring prompt and precise resolutions for our clients.
More recently Chris has seamlessly transitioned into a role with a greater customer focus. The role enables Chris to foster stronger relationships and help drive Intech3’s growth. Holding a Bachelor’s degree in Information Technology and Software Engineering, along with ITIL certification, Chris exemplifies proficiency and customer-centricity.
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IT Projects & System Administrator
Benjamin King, a highly skilled IT Projects Engineer and seasoned System Administrator with an extensive 13-year background in crafting innovative solutions. Benjamin excels in seamlessly integrating cutting-edge technologies, optimizing operational efficiency, and elevating overall IT infrastructure. Renowned for his unwavering commitment to excellence and genuine client concern, Benjamin is the ideal professional to navigate the dynamic landscape of IT services. His client-focused approach ensures streamlined projects and paramount system reliability. With a proven track record of success and a wealth of experience, Benjamin King brings unparalleled expertise to each endeavor. Trust him to elevate your IT projects, delivering efficiency and reliability with a commitment to excellence.
IT Consultant
Geoff brings over 30 years of expertise in the IT industry, having navigated diverse sectors including financial services, defense, and healthcare, where he currently serves as the General Manager ICT. His extensive experience positions him as a strategic leader adept at aligning IT initiatives with overarching business objectives, all while managing budgets effectively.
Geoff’s leadership style is characterised by his hands-on approach, a trait that has remained steadfast throughout his career. Whether in a managerial capacity or actively involved in day-to-day operations, he consistently demonstrates a commitment to rolling up his sleeves and delving into the details to drive success.
His rounded understanding of technology coupled with his acute business acumen ensures that IT strategy is not only technically sound but also finely attuned to meet the evolving needs of the organisation.
Systems Administrator
Gary is a seasoned infrastructure engineer renowned for his expertise in delivering cutting-edge server and network infrastructure solutions. With a demonstrated track record, he excels in resolving complex faults, showcasing his problem-solving prowess. Gary’s extensive telecommunications background and heightened awareness of Network Operations Center (NOC) operations uniquely position him to appreciate the critical importance of building redundancy into networks and infrastructure.
With Gary at the helm, expect a professional who not only resolves challenges effectively but also foresees and mitigates potential issues. His dedication to creating resilient infrastructure solutions sets him apart, making him an invaluable asset for projects that demand a meticulous and strategic approach.
Off-the-shelf IT rarely solves the real problems your industry faces.
We provide solutions built around your workflows, compliance, and growth goals.
Speak to a real expert, no more endless ticket loops.