Managed IT Services
for Aged Care
Providers

industry: aged care

Getting smarter with age

Intech3 understands Aged Care. Our experience extends from providing a virtual CIO at the highest level through to Helpdesk support on ground level.

In aged care, every minute counts. When logins crawl, Wi-Fi drops out, or a printer fails during rounds, it steals time from residents and pushes teams off their care minutes targets. We design IT that simply stays up: reliable networks, fast access to clinical systems, and support that understands the rhythm of a facility.

We also know budgets are tight. Our job is to keep costs predictable and value high, so you get the availability you need without overspend. And because most facilities juggle multiple vendors, we act as your single point of coordination across nurse call, CCTV, access control, telephony, and resident management or clinical systems. One team accountable, fewer headaches.

5 ★

Customer satisfaction (rolling)

< 30

Seconds - average answer time

> 90 %

Tickets “resolved first time”

15 +

Years in business and counting

Our Managed IT Services for Aged Care Includes

Round-the-Clock Support

With 24/7 monitoring, we identify and resolve issues before they become problems, ensuring minimal disruptions to your operations.

Infrastructure Management

We take care of your servers, networks, and other IT assets, so you don’t have to. Everything runs smoothly, freeing up your team to focus on care.

Cloud Solutions

As certified Microsoft Partners, we’ve handled countless cloud migrations for organisations like yours. Whether it’s improving remote access or enhancing collaboration, we’ll make the transition easy.

Strategic IT Advice

Need a clear plan for the future? Our Virtual CIO service helps you align IT with your organisation’s goals, from boosting efficiency to enhancing resident care.

Flexible Partnerships

We can work alongside your existing IT team or step in as your complete IT department, offering the level of support you need, when you need it.

IT Vendor Management

We handle communication and coordination with your IT-related vendors, taking the burden off your shoulders and ensuring efficient resolution of technical issues.

Why Intech3

8 Reasons Teams Switch to Intech3

✔ One Provider, Full Coverage.
✔ 100% Australian-based support.
✔ Same-Day SLA.
✔ After-hours? We answer.
✔ Direct line to leadership.
✔ Focus on “Fix it first call”.
✔ Onsite when you need us.
✔ Predictable pricing per user.

Learn More

Managed IT Services for Aged Care

In aged care, technology plays a crucial role in delivering quality care and maintaining efficient operations. From keeping sensitive data secure to ensuring staff can communicate seamlessly, reliable IT systems are a must. That’s where Intech3 can help. We provide customised managed IT services for aged care, making sure your technology supports your team rather than holding it back. Read More.

IT Challenges in the Aged Care Sector

Aged care providers face unique challenges when it comes to IT. Here are some of the most common issues we’ve helped solve:

Data Protection and Compliance: Handling personal and medical information requires systems that are secure and meet privacy regulations. A single breach can lead to costly consequences.
Ageing Infrastructure: Many aged care facilities rely on outdated systems that are slow, unreliable, and costly to maintain.
Communication Breakdowns: IT issues can disrupt the vital flow of information between caregivers, residents, and families, impacting service quality.
Unplanned Downtime: When systems fail, it can delay critical tasks, from scheduling to accessing resident records.
Scaling Operations: Growing aged care providers need IT solutions that can keep pace without causing disruptions or escalating costs. Read Less

Our Partners

What You Can Expect

We know every industry has its own pressures. That’s why our managed IT solutions are never one-size-fits-all—they’re built for your needs, your processes, your growth.

✔ Uptime first: proactive monitoring, after-hours maintenance windows, and rapid incident response.

✔ Time back to care: quicker logins, stable Wi-Fi across all wings, printers and scanners that “just work”.

✔ Cost control: right-sized licensing, cloud where it helps, on-prem where it’s smarter, clear monthly reporting.

✔ Vendor orchestration: we manage the moving parts so your team does not have to.

✔ Security and continuity: offsite backups, access controls, and audit-ready logs to support accreditation.

Talk to an Expert

Why Aged Care Providers Choose Intech3

✔ One Provider, Full Coverage.
✔ 100% Australian-based support.
✔ Same-Day SLA.
✔ After-hours? We answer.
✔ Direct line to leadership.
✔ Our focus is “fix it first call”.
✔ Onsite when you need us.
✔ Predictable pricing – per user.

We provide comprehensive managed IT services tailored to the Aged Care industry, supporting you at every stage of your journey. From developing a greenfield site to ensure a seamless IT foundation, to meticulous planning and project delivery, we align technology with the unique demands of aged care. Once your systems are operational, our ongoing support ensures everything runs smoothly.

Technology shouldn’t be a barrier to providing great care—it should make your job easier. That’s what we’re here to deliver.

Talk to an Expert

Our approach

Explore our
3-step process

We have a three-step process which helps us deliver future-proof digital transformations.

Problem identification

Future-proof planning

Solution identification

Intech3 works closely with our clients to collaboratively outline the need that’s at the heart of each problem, rather than jumping straight to a solution. With clearly defined objectives, Intech3 can then provide appropriate technological strategies and solutions. For us, asking better questions delivers better results.

As technology progresses business needs are changing at a quicker rate than ever before. To gain and maintain a competitive, you need a road mapped technology strategy that takes the evolution of the marketplace into account, provides a framework for quickly getting to the root cause of the problem and sets a vision for the future.

By partnering with and helping clients solve IT industry problems, Intech3 provides a problem solving framework, and outlines short, mid and long term solutions in order to help businesses achieve their goals.

Trusted by Businesses Like Yours

Testimonials

“Intech3 has been providing support for ADP Consulting since inception. The professionalism, efficient and knowledgeable personable approach has been excellent. This knowledge base and willingness to help ranges from daily helpdesk issues, new systems, to risk and corporate data management. Intech3 training of our staff has allowed them to translate IT language to staff with any level of understanding. It is a preference to work with them and ADP would highly recommend Intech3 to any company.”
Laurent Deleu - Director, ADP Consulting

“Intech3 has been providing IT support to JP Flynn Builders since 2010, and in that time has become a trusted partner to our organisation. As we have expanded the size and scope of our operation over the years, Intech3 has ensured that the high level of service we have come to rely on has never wavered. From large projects like building our company website and project managing the implementation of our Enterprise Resource Planning solution, to day-to-day tasks like helpdesk support and new user setup, Intech3’s support is comprehensive and of consistently high quality. At JP Flynn Builders, we pride ourselves on our ability to deliver high quality, cost effective outcomes for our customers; Intech3 is a vital partner in achieving this.”
Keren Wilson - General Manager, JP Flynn Builders

“Intech3 were engaged to provide a private cloud solution and fully outsourced ICT support including the project management responsibilities for the implementation of the Care systems at our Seabrae Manor Aged Care Residence. The project management responsibilities included stakeholder management, resource management including training workshops and management of third party providers throughout the facility ramp up. They were friendly, courteous and a pleasure to deal with. The project was delivered on time despite all challenges associated with completing a build of a new facility and preparing for the opening. Their full density wireless implementation was a key part of our service at Seabrae Manor to enable us to provide mobile systems for clinical management and medication management systems. Due to the success of this project Intech3 have been appointed to manage other ICT projects on our behalf.”
Andrew Meek - CEO, Castalia Group

“Intech3 demystify the complexities of Information Technology and consult at a business level, are courteous, friendly and provide outstanding skilled ICT support. The team at Intech3 ensure our business goals are being met and are always courteous and friendly. They demystify the complexities of Information Technology and consult at a professional business level. Intech3 manage all the risk to ensure our corporate data and Intellectual Property is protected and business continuity is achieved. Their highly skilled team of ICT professionals allow them to provide a holistic suite of ICT services – they are a ‘one stop shop’ for all our technology requirements. Their rates are competitive and they provide outstanding skilled support.”
Geoff Ford - Director, Smith & Tracey Architects