Medical IT Services & Support

industry: health care

The many benefits of Medical IT support

The need for using high speed network connectivity to help expand access and quality of health care is growing. Intech3 understand the essential need medical experts have in ensuring IT is seamlessly connected to all areas of the medical facility they practice within. As they move from consulting room to room, the supporting IT infrastructure must follow without lag.

In healthcare, every second away from a patient matters. When the EMR lags, a script won’t print, or telehealth drops mid-consult, care slows and days back up. We design environments where clinical apps open fast, networks stay stable, and support is immediate so clinicians spend time with people, not with tech.

We understand the realities of running a clinic, day hospital, or multi-site practice: strict privacy obligations, accreditation demands, and a complex vendor mix across EMR/PMS, imaging, pathology devices, phones, and telehealth. We act as your single point of coordination so Best Practice, MedicalDirector, Genie or Zedmed, Cliniko, PACS/RIS, secure messaging, and Microsoft 365 interoperate reliably under clear governance.

5 ★

Customer satisfaction (rolling)

30 s

Average answer time

> 90 %

Tickets “resolved first time”

+ 15

Years in business and counting

Our Medical IT Services & Support Include

24/7 Monitoring and Support

Healthcare doesn’t sleep, and neither do we. Our team monitors your systems round the clock to resolve issues before they impact patient care.

HIPAA-Compliant Security Solutions

We implement advanced security measures to safeguard patient data and ensure compliance with healthcare regulations.

IT Infrastructure Optimisation

We manage your networks, servers, and devices to ensure everything runs smoothly, minimising downtime and maximising performance.

Telehealth and Remote Solutions

We provide IT support for telehealth platforms, ensuring secure video consultations and reliable access to patient records.

Cloud-Based Healthcare Solutions

As certified Microsoft Partners, we specialise in secure cloud migrations that enhance collaboration and streamline workflows across practices.

Strategic IT Guidance

Through our Virtual CIO service, we help healthcare organisations adopt the right technologies to improve care delivery and meet long-term goals.

Why Intech3

8 Reasons Teams Switch to Intech3

✔ One Provider, Full Coverage.
✔ 100% Australian-based support.
✔ Same-Day SLA.
✔ After-hours? We answer.
✔ Direct line to leadership.
✔ Focus on “Fix it first call”.
✔ Onsite when you need us.
✔ Predictable pricing per user.

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Medical IT Support You Can Rely On

In the fast-paced world of healthcare, technology is critical. From maintaining patient records to supporting telehealth services, your IT systems need to be fast, secure, and always available. At Intech3, we specialise in medical IT support and healthcare managed IT services, so you can focus on providing exceptional care while we handle the technology. Read More.

IT Challenges in the Medical Industry

The healthcare sector faces unique challenges when it comes to managing IT. These include:

Data Security and Compliance: Protecting sensitive patient information is not just essential—it’s legally required. Non-compliance with privacy regulations can result in hefty fines and reputational damage.
System Downtime: An IT outage can disrupt appointments, delay diagnoses, and impact patient care.
Supporting Advanced Medical Technologies: From EHR (Electronic Health Record) systems to diagnostic tools, healthcare relies on cutting-edge technology that requires expert IT management.
Remote and Telehealth Services: As telehealth becomes more prevalent, secure and reliable IT systems are needed to support remote consultations.
Scalability and Growth: As practices grow, IT systems must evolve to handle more patients, staff, and devices seamlessly. Read Less

Our Partners

What You Can Expect

✔ Uptime first: proactive monitoring, after-hours maintenance windows, rapid incident response.

✔ Fast access to clinical systems: reliable logins and roaming profiles, sensible SSO/MFA, standardised workstations.

✔ Network that never gets in the way: whole-site Wi-Fi, QoS for voice and telehealth, segmented networks for medical and IoT devices.

✔ Security and compliance by design: device encryption, patching, least-privilege access, offsite and immutable backups, phishing training, audit-ready logs.

✔ Smart Microsoft 365: governed sharing, DLP, eDiscovery, Intune endpoint management for laptops, tablets, and shared kiosks.

✔ Vendor orchestration: we coordinate EMR/PMS, PACS/RIS, pathology and imaging devices, secure messaging, telephony, and print. One accountable team.

✔ Cost control with clarity: right-sized licensing, lifecycle policies for data, clear monthly reporting.

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Our Expertise

✔ New clinic fit-outs and relocations including cabling, Wi-Fi heatmaps, clinical device onboarding.

✔ EMR/PMS upgrades and cloud migrations without downtime surprises.

✔ Telehealth reliability uplift and call-quality tuning.

✔ Ransomware readiness with tested restores, run books, and table-top exercises.

✔ Multi-site standardisation for the same secure, fast experience everywhere.

If tech friction is slowing consults or pushing clinics off schedule, we’ll help you get that time back.

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Our approach

Explore our
3-step process

We have a three-step process which helps us deliver future-proof digital transformations.

Problem identification

Future-proof planning

Solution identification

Intech3 works closely with our clients to collaboratively outline the need that’s at the heart of each problem, rather than jumping straight to a solution. With clearly defined objectives, Intech3 can then provide appropriate technological strategies and solutions. For us, asking better questions delivers better results.

As technology progresses business needs are changing at a quicker rate than ever before. To gain and maintain a competitive, you need a road mapped technology strategy that takes the evolution of the marketplace into account, provides a framework for quickly getting to the root cause of the problem and sets a vision for the future.

By partnering with and helping clients solve IT industry problems, Intech3 provides a problem solving framework, and outlines short, mid and long term solutions in order to help businesses achieve their goals.

Trusted by Businesses Like Yours

Testimonials

“Intech3 has been providing support for ADP Consulting since inception. The professionalism, efficient and knowledgeable personable approach has been excellent. This knowledge base and willingness to help ranges from daily helpdesk issues, new systems, to risk and corporate data management. Intech3 training of our staff has allowed them to translate IT language to staff with any level of understanding. It is a preference to work with them and ADP would highly recommend Intech3 to any company.”
Laurent Deleu - Director, ADP Consulting

“Intech3 has been providing IT support to JP Flynn Builders since 2010, and in that time has become a trusted partner to our organisation. As we have expanded the size and scope of our operation over the years, Intech3 has ensured that the high level of service we have come to rely on has never wavered. From large projects like building our company website and project managing the implementation of our Enterprise Resource Planning solution, to day-to-day tasks like helpdesk support and new user setup, Intech3’s support is comprehensive and of consistently high quality. At JP Flynn Builders, we pride ourselves on our ability to deliver high quality, cost effective outcomes for our customers; Intech3 is a vital partner in achieving this.”
Keren Wilson - General Manager, JP Flynn Builders

“Intech3 were engaged to provide a private cloud solution and fully outsourced ICT support including the project management responsibilities for the implementation of the Care systems at our Seabrae Manor Aged Care Residence. The project management responsibilities included stakeholder management, resource management including training workshops and management of third party providers throughout the facility ramp up. They were friendly, courteous and a pleasure to deal with. The project was delivered on time despite all challenges associated with completing a build of a new facility and preparing for the opening. Their full density wireless implementation was a key part of our service at Seabrae Manor to enable us to provide mobile systems for clinical management and medication management systems. Due to the success of this project Intech3 have been appointed to manage other ICT projects on our behalf.”
Andrew Meek - CEO, Castalia Group

“Intech3 demystify the complexities of Information Technology and consult at a business level, are courteous, friendly and provide outstanding skilled ICT support. The team at Intech3 ensure our business goals are being met and are always courteous and friendly. They demystify the complexities of Information Technology and consult at a professional business level. Intech3 manage all the risk to ensure our corporate data and Intellectual Property is protected and business continuity is achieved. Their highly skilled team of ICT professionals allow them to provide a holistic suite of ICT services – they are a ‘one stop shop’ for all our technology requirements. Their rates are competitive and they provide outstanding skilled support.”
Geoff Ford - Director, Smith & Tracey Architects

Why Healthcare Providers Trust Intech3

Experience in the Medical Sector: We understand the high stakes in healthcare and design IT solutions that support the unique demands of medical practices.
Tailored Services: No two practices are the same. We provide customised solutions to fit the specific needs of your organisation.
Proactive Problem Solving: By anticipating potential issues, we ensure your systems stay reliable and secure.
Flexible Support Models: Whether you need full-service IT management or additional support for your internal team, we adapt to your requirements.

Technology in healthcare isn’t just about efficiency—it’s about delivering better patient outcomes. With Intech3, your IT systems will work seamlessly, so you can focus on what you do best: caring for your patients.