Managed IT Solutions
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Managed IT Services Melbourne

At Intech3 we know modern businesses need more than just basic IT support – they need a service that delivers. Our managed IT services in Melbourne are designed to help businesses achieve their goals while having secure, efficient and reliable IT systems.

 

5 ★

Customer satisfaction (rolling)

30 s

Average answer time

> 90 %

Tickets “resolved first time”

+ 15

Years in business and counting

Our Managed IT Services Include

Proactive IT Management

We monitor and maintain your network devices, software and IT systems to keep them running at their best. Our 24/7 remote monitoring ensures issues are identified and resolved proactively, preventing them from becoming major problems.

Cloud Services

Our cloud services simplify infrastructure management, enabling your business to scale and adapt with ease. As certified Microsoft partners, we bring expertise from delivering numerous successful cloud migrations and providing ongoing support. We offer cost-effective solutions designed to maximise the value of your cloud investment.

Disaster Recovery

Be prepared for the unexpected with our disaster recovery solutions. From data backup to real-time recovery plans we ensure your business processes keep running even in the event of a crisis, providing DR plans suitable for your business’s needs. Working to understand business requirements, then scoping, delivering and supporting DR solutions.

Customised Support Services

Our expert support services include a dedicated service desk, technical support and remote support so you get a fast response to your service requests. With a focus on reducing unexpected downtime we enable your business to run without interruption.

Cyber Security

Safeguard your business with our managed security services, delivered in partnership with industry-leading cybersecurity experts. From penetration testing to robust data security protocols, we work to protect your most valuable assets. This collaborative approach ensures you have the best protection tailored to your needs.

24/7 Support

Around-the-clock support from local experts. Our team responds to issues at any hour, minimising downtime and keeping your business running—day, night, and weekends. Peace of mind, always.

Intech3 Website Chris Whittaker
Why Intech3

8 Reasons Teams Switch to Intech3

✔ One Provider, Full Coverage.
✔ 100% Australian-based support.
✔ Same-Day SLA.
✔ After-hours? We answer.
✔ Direct line to leadership.
✔ Focus on “Fix it first call”.
✔ Onsite when you need us.
✔ Predictable pricing per user.

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Why Intech3 for Managed IT Services in Melbourne?

We are a top rated managed IT service provider in Melbourne offering a full range of solutions from cloud services to virtual CIO and IT consulting. Managed service providers offer a range of managed services, as an extension of your team, providing ongoing support, proactive monitoring and specialist expertise. Our approach combines the latest technology with exceptional customer service, supported by dedicated account management. This includes monthly reporting, risk analysis, and expert recommendations tailored to your business. We stay ahead of the evolving digital landscape to provide industry-specific insights and solutions that ensure your business runs smoothly and efficiently.

What are Managed IT Services

A managed IT service is a comprehensive solution provided by a managed service provider (MSP) that can act as an extension of your internal IT team or even serve as your entire IT team, seamlessly integrating as part of your organisation. These service providers offer a range of services including IT infrastructure management, IT help desk support and robust cybersecurity. By partnering with a managed service provider you can tap into specialist expertise, reduce operational costs and increase overall productivity. This enables your internal IT team to focus on strategic initiatives and your core business operations, while we manage all day-to-day IT operations. For businesses without an internal IT team, we take care of everything, ensuring your systems run smoothly and efficiently.

Our Partners

Microsoft Azure Logo
Wavelink Logo (1)
Fortinet Logo
Netapp Logo
Trend Micro Logo
Veeam (1)
Hewlett Packard Enterprise Logo.svg (1)
Crayon Logo
Thales Logo
Microsoft Logo (1)
Vmware Logo (1)

Your SLA. Live. Transparent.

PRIORITY IMPACT RESPONSE TIME TARGET RESOLUTION
CRITICAL Complete loss of one or more major functional areas / core systems which has a critical business impact. < 1 hour < 4 hours
HIGH Loss of one or more functional areas / core systems and operation can continue via a workaround for a short period of time. < 4 hours < 8 hours
MEDIUM Issues with one or more functional areas / core systems. < 1 business day < 3 business days
LOW Single users can operate but a fault is identified. < 3 business days < 5 business days
REQUEST Request for assistance such as new user account to be created. < 3 business days < 5 business days

 

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Our approach

Explore our
3-step process

We have a three-step process which helps us deliver future-proof digital transformations.

1
Problem identification
2
Future-proof planning
3
Solution identification

Intech3 works closely with our clients to collaboratively outline the need that’s at the heart of each problem, rather than jumping straight to a solution. With clearly defined objectives, Intech3 can then provide appropriate technological strategies and solutions. For us, asking better questions delivers better results.

As technology progresses business needs are changing at a quicker rate than ever before. To gain and maintain a competitive, you need a road mapped technology strategy that takes the evolution of the marketplace into account, provides a framework for quickly getting to the root cause of the problem and sets a vision for the future.

By partnering with and helping clients solve IT industry problems, Intech3 provides a problem solving framework, and outlines short, mid and long term solutions in order to help businesses achieve their goals.

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Managed IT Services for Small, Medium-Sized & Enterprise Businesses

Small Business

For small businesses our managed IT support in Melbourne deliver solutions that are tailored to your unique needs and help you reduce costs and increase productivity.

Medium Business

For medium business we provide advanced technology solutions that augment your internal IT team and help you grow your business through infrastructure management.

Enterprise

For enterprise organisations, our managed IT services deliver robust, scalable solutions designed to support complex infrastructures and high-demand environments. We provide advanced security, compliance management, and strategic technology guidance to help you drive innovation, streamline operations, and maintain a competitive edge—while your internal teams stay focused on core business priorities.

Cost Effective Managed Solutions

Save Costs, Add Value

Our fixed monthly pricing means you know what you’ll pay each month and get measurable cost savings. We help you reduce capital costs so you can invest more in your business.

Great Customer Service

At Intech3 we put customer service first. From onboarding to daily service management our team will keep you informed.

 
 
 
 
 
Feeling like your IT partner isn’t aligned with your goals? Let’s change that.

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Engagement Methodology

1
2
3
1

OnBoard And Derisk

  • Seamlessly migrate IT Support to Intech3 to provide business continuity.
  • Derisk IT environment through identifying immediate pain-points.
  • Build trust.
2

Future-Proof Planning

  • Develop ICT roadmap to provide predictable framework to uplift environment
  • Ensure your ICT investment fit for purpose and future-proofed
3

Long-term Partnership

  • Act as an extension of your workforce to collaborate in a true partnership.
  • Your success is our success.

Trusted by Businesses Like Yours

  • Adp Consulting Logo
  • Royal Freemasons Logo
  • Castaliagroup Logo
  • Hta Advisory Logo
  • Life View Logo
  • Shepparton Villages Logo
  • Solutions Three Logo
  • Smith And Tracey Architects

Testimonials

“Intech3 has been providing support for ADP Consulting since inception. The professionalism, efficient and knowledgeable personable approach has been excellent. This knowledge base and willingness to help ranges from daily helpdesk issues, new systems, to risk and corporate data management. Intech3 training of our staff has allowed them to translate IT language to staff with any level of understanding. It is a preference to work with them and ADP would highly recommend Intech3 to any company.”

Laurent Deleu - Director, ADP Consulting

“Intech3 has been providing IT support to JP Flynn Builders since 2010, and in that time has become a trusted partner to our organisation. As we have expanded the size and scope of our operation over the years, Intech3 has ensured that the high level of service we have come to rely on has never wavered. From large projects like building our company website and project managing the implementation of our Enterprise Resource Planning solution, to day-to-day tasks like helpdesk support and new user setup, Intech3’s support is comprehensive and of consistently high quality. At JP Flynn Builders, we pride ourselves on our ability to deliver high quality, cost effective outcomes for our customers; Intech3 is a vital partner in achieving this.”

Keren Wilson - General Manager, JP Flynn Builders

“Intech3 were engaged to provide a private cloud solution and fully outsourced ICT support including the project management responsibilities for the implementation of the Care systems at our Seabrae Manor Aged Care Residence. The project management responsibilities included stakeholder management, resource management including training workshops and management of third party providers throughout the facility ramp up. They were friendly, courteous and a pleasure to deal with. The project was delivered on time despite all challenges associated with completing a build of a new facility and preparing for the opening. Their full density wireless implementation was a key part of our service at Seabrae Manor to enable us to provide mobile systems for clinical management and medication management systems. Due to the success of this project Intech3 have been appointed to manage other ICT projects on our behalf.”

Andrew Meek - CEO, Castalia Group

“Intech3 demystify the complexities of Information Technology and consult at a business level, are courteous, friendly and provide outstanding skilled ICT support. The team at Intech3 ensure our business goals are being met and are always courteous and friendly. They demystify the complexities of Information Technology and consult at a professional business level. Intech3 manage all the risk to ensure our corporate data and Intellectual Property is protected and business continuity is achieved. Their highly skilled team of ICT professionals allow them to provide a holistic suite of ICT services – they are a ‘one stop shop’ for all our technology requirements. Their rates are competitive and they provide outstanding skilled support.”

Geoff Ford - Director, Smith & Tracey Architects
Explore our case studies View all
Industry: Construction

ADP Consulting: Engineering a digital-driven outcome

View full case study
Industry: Aged Care

Aged Care Consolidation: Right-sizing technology for the future

View full case study
Industry: Private Wealth

Protecting digital assets with insight, intelligence and integrity

View full case study
Industry: Aged Care

Shepparton Villages: Planning for a safe and secure future

View full case study
Industry: Architecture

Smith + Tracey Architects: Creating spaces of connection

View full case study
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Our Solutions

Robust, future-focused and tailored Managed Solutions

Intech3 Managed IT Service Benefits

  1. Proactive Maintenance: Stay ahead of problems with scheduled updates and system checks.
  2. Better Security: Reduce risk with industry leading cyber security.
  3. Business Productivity: Free up your internal team while we take care of the technical stuff.
  4. Reliable Processes: Our processes ensure technical issues are resolved quickly so you get high customer satisfaction.
  5. Customised Solutions: Software solutions and IT strategies to meet your business needs.
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Our industry expertise

Managed IT for Aged Care

Intech3 understands Aged Care. Our experience extends from providing a virtual CIO at the highest level through to Helpdesk support on ground level.

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Managed IT for Engineering Companies

At Intech3, we understand that success in data heavy industries begins with a clear vision along with a comprehensive disaster recovery strategy.

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Managed IT for Health Providers

The need for using high speed network connectivity to help expand access and quality of health care is growing. Intech3 understand the essential need medical experts have in ensuring IT is seamlessly connected to all areas of the medical facility they practice within.

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Managed IT for Architecture Firms

Collaborating with architectural practices during the design phase of developments, Intech3  understand the need to futureproof the design of the building by ensuring all ICT and connectivity is based on the long-term operational requirements of the end user.

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Managed IT for Accountants & Financial Services

Buy, build or outsource? Intech3 can help you plan an ICR strategy that delivers the best ROI. additionally, Intech3’s Cyber Resilience offering  can help safeguard against financial loss caused through malicious cyber attacks.

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Managed IT for Construction Companies

Intech3 understands the unique challenges of the construction industry, from managing remote project sites to ensuring IT solutions are robust and reliable. Our managed IT services help streamline operations and enhance productivity at every stage of your project.

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Managed IT for Schools

Intech3 supports schools in delivering exceptional education through reliable IT systems. From secure networks to integrated learning technologies, we ensure that IT infrastructure enhances both teaching and administrative efficiencies.

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Managed IT for Manufacturing Industry

Intech3 empowers manufacturing businesses by delivering managed IT solutions that optimise production workflows and enhance operational efficiency. Our expertise ensures your technology keeps pace with industry demands.

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Managed IT for Law Firms

At Intech3, we understand the critical importance of data security and compliance for law firms. Our IT solutions ensure seamless operations while safeguarding sensitive client information against cyber threats.

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Managed IT for Mining

Intech3 understands the complexities of the mining industry. Our managed IT services are tailored to support remote operations, real-time monitoring, and robust communication systems essential for success in challenging environments.

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Managed IT for Nonprofits

Intech3 partners with nonprofits to provide reliable IT solutions that enable efficiency and support their mission. Our services ensure seamless operations while maximising impact within budget constraints.

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Managed IT for Real Estate

Intech3 helps real estate businesses streamline operations with managed IT solutions designed for scalability. From secure data management to cloud-based systems, we ensure technology works for your business.

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Managed IT for Retail Businesses

Intech3 supports retail businesses with managed IT solutions that enhance customer experiences and streamline operations. From point-of-sale systems to secure payment solutions, we help retailers stay competitive in a fast-paced market.

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Melbourne-wide Managed IT Services with Fast Response

Our managed IT services are designed to deliver fast and reliable support to businesses in Melbourne. With a team of experts available 24/7 we ensure fast response to service requests and proactive monitoring to prevent IT issues before they happen. Our full suite of managed services includes cloud services, infrastructure management and technical support all tailored to help your business run smoothly. By choosing our managed IT services in Melbourne you get the benefits of a dedicated IT team without the complexity and cost of having an internal IT department. Let us look after your IT so you can focus on what you do best – growing your business.

Managed IT FAQs:

What does managed IT cost?

The cost of managed IT services typically ranges from $70 to $100 per supported IT user, depending on the level of support and services your business requires. This pricing ensures you get reliable, professional IT management tailored to your needs.

Are managed IT services worth it?

Yes, managed IT services are worth it for most businesses. By partnering with a managed IT services provider, businesses can save money, get better cybersecurity and access the latest technology without breaking the bank or investing in in-house IT resources.

Benefits:

  • Predictable Costs: Fixed monthly fee, so you can budget and no surprise bills.
  • Proactive Support: Remote monitoring and proactive maintenance means less downtime and systems running at their best.
  • Expert Support: A team of IT professionals to support you 24/7 and handle issues beyond your internal team’s scope.
  • Scalability: Managed IT services for small and medium sized businesses.

For businesses that want to focus on what they do best and leave IT management to the experts, managed IT services are a great ROI and peace of mind.

What are the most common cyber threats businesses face today?

The top cybersecurity risks include:

  • Ransomware attacks – Locking business data and demanding payment for its release.
  • Phishing scams – Fake emails designed to steal credentials and sensitive information.
  • Data breaches – Unauthorised access to business-critical data.
  • Cloud security vulnerabilities – Poorly configured cloud storage leading to data leaks.
  • Internal threats – Employees or contractors misusing company data.

Managed Services vs Traditional IT Support

Choosing the right IT support model is critical to your business success. While traditional break-fix support reacts only when problems arise, managed IT services take a proactive, strategic approach, offering predictable costs, 24/7 monitoring, and tailored solutions that minimise downtime. Use the table below to see how managed services deliver greater value and peace of mind compared to reactive support.

 

Feature Managed IT Services Traditional IT Support
(Break-Fix)
Approach Proactive:
Ongoing monitoring & prevention		 Reactive:
Fixes issues after they occur
Cost Structure Predictable monthly fee Unpredictable,
pay-per-incident/hourly fees
Support Availability 24/7 support, rapid response Support only when something breaks
Scope of Service Comprehensive:
Security, cloud, backup, etc.		 Limited:
Only addresses immediate problems
IT Strategy Long-term planning &
technology roadmaps		 Short-term fixes,
no strategic input
Risk & Downtime Reduced risk,
minimal downtime		 Higher risk,
potential for extended downtime
Vendor Relationships Managed on your behalf,
better deals		 You manage vendors directly
Business Impact Boosts efficiency,
supports growth		 Can disrupt productivity,
reactive only
Partnership Strategic partner,
invested in your success		 Transactional,
no ongoing relationship

Our Certifications

Fortinet Select Partner
Partner Logos Cloud Ms Azure
Comptia Certified
Mcsa Certified
Mcse Certified
Itil Certified
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Ready for IT Support That Treats You Like a Priority, Not a Number?

Off-the-shelf IT rarely solves the real problems your industry faces.
We provide solutions built around your workflows, compliance, and growth goals.

Speak to a real expert, no more endless ticket loops.

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Get in touch

Head Office:
Suite 15, Level 2, 1 Ricketts Road
Mount Waverley VIC 3149
Australia

Tel: 1300 822 030
Email: enquiries@intech3.com.au

Stop feeling like just another ticket in the queue. With Intech3 managed IT solutions in Melbourne, you get a dedicated partner who knows your business and proactively supports your growth.

Book your free consultation today and get a same-day call with an expert, not a sales rep.